Online Consulting and Support
Committed to Providing Exceptional Consulting and Support ServicesIntegral to GNAT Pro are the consulting and support services we provide to our customers. While every company says they offer excellent support, for us it’s a critical part of our business model and something we take very seriously. Ultimately we believe that we’re in the business of helping customers be successful. Whether that’s making sure a project doesn’t have a costly delay or simply ensuring that your team is getting the maximum performance out of Ada and GNAT Pro technology. AdaCore is proud to have the largest team of Ada and GNAT experts in the world. And every single one of them has support as their first priority. It’s what we call ‘Frontline Support’ and what we believe makes our support so unique. Direct, easy and rapid access to this expertise is what GNAT Pro services are all about, and as with our technology, we’re committed to constantly improving and expanding these valuable services. |
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What makes GNAT Pro services exceptional?
The Foremost Team of Ada Experts at Your Fingertips
At AdaCore we’ve been associated with Ada from the beginning. Indeed, several of our staff worked on the original Ada development effort. GNAT Pro allows your team to leverage on literally hundreds of years of collective Ada experience. Whether you need help setting up your first Ada project or resolving the most complex programming challenge, GNAT Pro gives you direct access to this invaluable Ada knowledgebase.
Frontline Support
Frontline Support means that we don’t have a ‘dedicated support staff’. Every engineer in the company has consulting and support as priority number one. This translates into the highest level of support possible by giving customers unfiltered access to the developers who build GNAT Pro technology.
We Encourage Customers to Contact Us Frequently
While some companies try to limit their support load, we actually encourage customers to contact us. In fact, if we haven’t heard from a customer in a while we contact them to remind them about our services. We want customers to think of AdaCore as a first line of defense and not wait until a problem become critical before they call. This approach also benefits our technology. Frequent contact and feedback from our customers plays a pivotal role in the evolution and advancement of GNAT Pro.
Our Success is Tied to Our Customers Success
One of the unique aspects of our business model is that GNAT Pro is a subscription based package. Meaning if customers aren’t satisfied with our services, they don’t renew. Our job is to prove to them that the value and savings they get from our services far outweigh the cost of their subscription. The fact that we have an extremely high renewal rate must mean we’re doing something right.
Bottom Line: Reduce Risks, Save Time, Save Money
Whether it’s reducing risk, keeping a project rolling or helping improve productivity, we understand that in the end it’s all about helping our customers save money. GNAT Pro services are designed to do exactly that. To find out more what GNAT Pro services can do for your project please contact an AdaCore representative at sales@adacore.com
Add-On Services
Extend the power of GNAT Pro with our broad range of custom consulting, training and development services.
Add-On Services Overview » |
More on GNAT Pro
Key Features »Learn about the key technical features and benefits of the GNAT Pro package and why it’s the ultimate choice for the Ada Professional. Toolsuite »Get the details on GNAT Pro’s comprehensive toolsuite which includes a full Ada compiler, Integrated Development Environment (GNAT Programming Studio), comprehensive set of utilities including a visual debugger, libraries and bindings and the latest technology addition, GNATbench plug-in for Eclipse. |